Last Updated: June 2026
Metrowest Painting (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website https://metrowest-painting.com, request an estimate, contact us, or use our services.
Information We Collect
We may collect the following categories of information:
• Contact Information, including your name, phone number, email address, and property address.
• Project Information, including details about your painting project, preferences, service requests, and related communications.
• Communication Information, including messages, emails, SMS communications, appointment details, and customer service inquiries.
• Website Usage Information, including IP address, browser type, device information, pages visited, referral sources, and interactions with our website.
How We Collect Information
We collect information when you:
• Complete forms on our website, including estimate request forms.
• Contact us by phone, SMS, email, or through our website.
• Interact with our advertisements or social media pages.
• Visit and browse our website.
How We Use Your Information
We may use your information to:
• Provide estimates and painting services.
• Schedule appointments and consultations.
• Send project updates and service notifications.
• Respond to customer inquiries and support requests.
• Improve our website, services, and customer experience.
• Send promotional communications when permitted by law.
• Comply with legal and regulatory obligations.
How We Share Information
We may share your information with:
• Service providers that help us operate our business, including CRM platforms, scheduling systems, communication providers, and website services.
• Employees, contractors, and team members involved in providing requested services.
• Government agencies or legal authorities when required by law.
We do not sell personal information.
SMS Opt-In Details
Metrowest Painting obtains SMS consent through website forms where users voluntarily provide their phone number and actively select a consent checkbox agreeing to receive text messages. These messages are used solely to respond to customer inquiries, provide estimates, appointment reminders, project updates, customer support, and service-related notifications.
SMS consent is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.
You may request assistance by replying HELP.
We do not share or sell your phone number or personal information with third parties for marketing purposes.
Mobile Information Sharing Statement
Metrowest Painting does not sell, rent, or share customers’ mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information is used only to communicate directly with customers regarding their requested services.
Data Security
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
• Requesting access to your information.
• Requesting correction of inaccurate information.
• Requesting deletion of your information.
• Opting out of certain communications.
To exercise these rights, please contact us using the information below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
Children’s Privacy
Our services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.
Third-Party Services
Our website and business operations may utilize third-party services, software platforms, and service providers. We are not responsible for the privacy practices of third parties and encourage users to review their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Metrowest Painting
Phone: 508-393-0000
Email: contact@metrowest-painting.com
Website: https://metrowest-painting.com
Address: 345 West Main St. Northborough, MA 01532
By using our website, you acknowledge and agree to the terms of this Privacy Policy.